1. Acceptance of these Terms
These Terms apply to use of the Sbrana Youth Wellness website and to enquiries and service arrangements with Jordan Sbrana, trading as Sbrana Youth Wellness (“we”, “us” or “our”).
By using the website, submitting an enquiry or arranging a service, you acknowledge these Terms. Counselling clients may also be asked to agree to separate consent, confidentiality, payment or service documents. Where a specific signed service agreement differs from these website Terms, the specific agreement will generally apply to that service.
2. Website information
Website content is provided for general information about Sbrana Youth Wellness, counselling and areas of support. It is not personal counselling, diagnosis, medical advice, legal advice or a substitute for an assessment by an appropriately qualified professional.
We take reasonable care when preparing website information but do not guarantee that all content will always be complete, current or suitable for every person. You should seek appropriate professional assistance for your circumstances.
3. Counselling services and suitability
An enquiry does not create a therapeutic relationship or guarantee that an appointment will be offered. We may request information to determine whether the service appears suitable and whether we have the capacity to provide safe and appropriate support.
We may decline or discontinue services where the service is outside our scope, where a higher level or different type of care is required, where appropriate consent cannot be established, where safety cannot reasonably be supported, or where another conflict or professional concern exists.
Counselling outcomes vary. No particular result, improvement or timeframe can be guaranteed.
4. Young people, parents and consent
Sbrana Youth Wellness primarily supports young people aged 11–17. A parent, guardian or carer may be required to participate in intake, consent, payment and safety arrangements, depending on the young person’s age, capacity and circumstances.
We aim to involve the young person meaningfully in decisions and to explain the service, privacy and confidentiality in a way they can understand. Parents and guardians agree to provide information that is accurate and relevant to safe service delivery, including information about custody, guardianship, court orders, risk and other professionals involved where necessary.
5. Appointments, fees and payment
- Appointments are offered subject to availability and confirmation.
- The website currently lists a fee of $120 for an approximately one-hour session.
- A 50% deposit may be required to secure an appointment.
- Fees, deposit requirements and accepted payment methods should be confirmed when booking.
- Fees may change in the future. Any revised fee will apply from the date communicated, subject to any existing written arrangement.
- The person arranging the service is responsible for ensuring invoices and payments are made by the due date.
6. Cancellations, rescheduling and lateness
Deposits are currently described as refundable where cancellation is made at least 48 hours before the scheduled appointment. Cancellations or changes made within 48 hours may result in the deposit being retained or a cancellation fee being charged, except where another arrangement is agreed.
Please provide as much notice as possible when rescheduling. Arriving late may reduce the available session time, as sessions generally need to finish at the original scheduled time.
We may need to reschedule or cancel due to illness, emergency, safety concerns or circumstances outside reasonable control. Where we cancel, any payment for the affected session will be transferred or refunded as appropriate.
7. Attendance and conduct
Clients, parents, carers and visitors are expected to communicate respectfully and avoid behaviour that threatens, intimidates, harasses or places another person at risk.
A session may be paused or ended where safety, privacy or appropriate professional boundaries cannot be maintained. Services may also be discontinued after discussion where repeated non-attendance, non-payment or inappropriate conduct prevents the service from operating effectively.
8. Confidentiality and its limits
Counselling information is treated as confidential. Confidentiality is not absolute. Information may be disclosed with consent or where permitted or required by law, professional obligations or safety responsibilities.
Examples may include circumstances involving:
- A serious threat to the life, health or safety of the client or another person
- Suspected abuse, neglect, exploitation or risk involving a child or vulnerable person
- A court order, subpoena, warrant or other legal requirement
- Consultation with professional supervisors, insurers or advisers where reasonably necessary
- Communication with an authorised parent, guardian, health professional or support person as part of an agreed care or safety arrangement
Confidentiality and parent or guardian involvement will be discussed in greater detail during intake and informed consent.
9. Email, telephone, social media and website enquiries
Email, text messages, social media and website forms may not be monitored continuously and should not be used for emergencies. Electronic communication may carry privacy and security risks despite reasonable precautions.
Following or interacting with a public social-media account does not create a counselling relationship. To protect privacy and professional boundaries, we may be unable to discuss client matters through public comments or direct messages.
10. Emergencies and crisis support
In an immediate or life-threatening emergency, call Triple Zero (000) or attend the nearest emergency department. Lifeline is available on 13 11 14 and Kids Helpline on 1800 55 1800.
11. Privacy
Personal information is handled in accordance with our Privacy Policy and any applicable client consent or service documentation.
12. Intellectual property
Unless otherwise stated, the text, branding, logo, artwork, layout and other original website content are owned by or licensed to Sbrana Youth Wellness. Website content may be viewed for personal, non-commercial use. It must not be copied, republished, sold, altered or distributed without permission, except where allowed by law.
13. External websites and services
This website may link to third-party websites, crisis supports, social media, booking, payment or form services. Links are provided for convenience and do not amount to an endorsement of all content or practices of those providers. Third-party services are governed by their own terms and privacy policies.
14. Liability and Australian Consumer Law
To the extent permitted by law, Sbrana Youth Wellness is not responsible for loss resulting solely from reliance on general website information, inability to access the website, third-party content or matters outside our reasonable control.
Nothing in these Terms excludes, restricts or modifies a guarantee, right or remedy that cannot lawfully be excluded under the Australian Consumer Law or another applicable law.
15. Changes to these Terms
These Terms may be updated when our services, policies or legal obligations change. The current version will be published on this website with its updated date. Material changes affecting an existing service arrangement may also be communicated directly where appropriate.
16. Governing law
These Terms are governed by the laws of Queensland, Australia. Subject to any rights that cannot be excluded, disputes relating to these Terms are subject to the jurisdiction of the courts and tribunals of Queensland.